Terms and Conditions

Business company: Baumann Group a.s.
Trade mark: GOLDU ®
Registered office: Vyskočilova 1481/4, 140 00 Prague 4, Czech Republic
Company ID No.: 22263284
VAT ID No.: CZ22263284
Entered in the Commercial Register: Municipal Court in Prague, Section B, File 29197
Operator of the website and e-shop: Baumann Group a.s.
Web: www.goldu.cz
E-mail: info@goldu.eu
Telephone: +420 601 359 200

1. Introductory Provisions

1.1. These Terms and Conditions of Baumann Group a.s., in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, govern the mutual rights and obligations arising in connection with, or on the basis of, a purchase agreement concluded between the seller and the buyer through the online shop at www.goldu.cz.

1.2. The buyer may be a natural person – a consumer or an entrepreneur – or a legal entity.

1.3. A consumer is any individual who concludes a contract with an entrepreneur outside the scope of their business activity or independent profession.

1.4. An entrepreneur is a person who independently carries out gainful activity on their own account and responsibility on a continuous basis for the purpose of making a profit. For the purposes of consumer protection, a person who concludes contracts related to their own business or similar activity is also deemed to be an entrepreneur.

1.5. Provisions deviating from these Terms and Conditions may be agreed in the purchase agreement. Such provisions shall prevail over these Terms and Conditions.

1.6. These Terms and Conditions form an integral part of the purchase agreement. By submitting the order, the buyer confirms that they have read, understood and agreed to them. At the same time, the buyer confirms that they are placing an order with an obligation to pay.

1.7. The seller is entitled to amend or supplement these Terms and Conditions. This shall not affect rights and obligations arising during the validity of the previous version of the Terms and Conditions.

1.8. The buyer’s terms and conditions, as well as any third-party terms and conditions, shall not apply.

2. User Account

2.1. The buyer may purchase goods through a registered user account or without registration.

2.2. When registering and when ordering goods, the buyer is obliged to provide correct, complete and truthful information. In the event of any change to such information, the buyer is obliged to update it without undue delay.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to protect their login credentials and maintain their confidentiality.

2.4. The buyer is not entitled to allow third parties to use the user account.

2.5. The seller may cancel the user account, in particular if the buyer has not used it for more than 12 months or if the buyer breaches their obligations arising from the purchase agreement or these Terms and Conditions.

2.6. The buyer acknowledges that the user account may not be available continuously, in particular with regard to necessary maintenance of technical and software equipment.

3. Conclusion of the Purchase Agreement

3.1. All presentation of goods placed in the web interface of the e-shop is of an informative nature and the seller is not obliged to conclude a purchase agreement regarding such goods. Section 1732(2) of the Civil Code shall not apply.

3.2. The web interface of the e-shop contains information about the goods, including the prices of individual products. The supply of investment gold is exempt from value added tax under the conditions laid down by Act No. 235/2004 Coll., on Value Added Tax. Prices of other goods, including investment silver and accessories, are stated inclusive of VAT where applicable. The stated prices of the goods already include the cost of shipment insurance. Prices do not include shipping and packaging costs unless explicitly stated otherwise.

3.3. The seller reserves the right to correct obvious technical or administrative errors in prices, product descriptions or availability.

3.4. The web interface of the e-shop also contains information on costs associated with packaging and delivery of the goods; shipment insurance is already included in the product price.

3.5. The buyer creates the order by completing the order form in the web interface of the e-shop. Before submitting the order, the buyer is allowed to check and amend the data entered in the order.

3.6. The order is submitted by clicking the button “ORDER WITH OBLIGATION TO PAY”.

3.7. Upon receipt of the order, the seller shall send the buyer a confirmation of receipt of the order to the buyer’s e-mail address. Such confirmation shall be deemed only a confirmation of delivery of the order and shall not in itself constitute acceptance of the offer to conclude the purchase agreement, unless expressly stated otherwise.

3.8. Depending on the nature of the order, the seller is entitled to request additional confirmation of the order, for example by telephone or e-mail.

3.9. The purchase agreement is concluded at the moment when the seller expressly accepts the order, in particular by sending the buyer a confirmation of acceptance of the order by the seller to the buyer’s e-mail address, unless stated otherwise in a specific case.

3.10. The seller reserves the right not to accept the order before the purchase agreement is concluded or to withdraw from the agreement after the purchase agreement has been concluded in cases stipulated by these Terms and Conditions or by law, in particular in the event of an obvious pricing error, technical or system error, suspicion of a speculative order, previous material breach of obligations by the buyer, account misuse, inability to verify the buyer’s identity, or inability to comply with statutory obligations under AML regulations.

3.11. In the case of investment gold and other precious metals or products whose price depends on fluctuations in the financial market beyond the seller’s control, in particular investment silver, the price is fixed at the moment the order is accepted by the seller. The price fixation is valid for 12 hours from the moment the order is accepted by the seller. During this fixation period, the price is final and binding on both contracting parties. The buyer is obliged to pay the purchase price within this period unless expressly agreed otherwise between the parties.

3.12. If the purchase price is not paid within the validity period of the price fixation pursuant to Clause 3.11, the purchase agreement shall be automatically cancelled upon expiry of that period.

3.13. The buyer agrees to the use of distance communication means when concluding the purchase agreement. Costs incurred by the buyer in connection with the use of such means shall be borne by the buyer.

3.14. A product review may only be submitted in the e-shop by a customer whose review is linked to a specific order.

4. Price of Goods and Payment Terms

4.1. The purchase price and any delivery costs may be paid:
a) in cash at the seller’s premises up to the maximum amount permitted by law,
b) by cash deposit to the seller’s bank account,
c) by bank transfer to account No. 636556004/5500 held with Raiffeisenbank a.s.

4.2. The price stated for the goods may be updated by the seller, especially in the case of goods linked to the development of the financial or commodity market.

4.3. In the case of investment gold and other precious metals or products linked to the financial market, in particular investment silver, the decisive price is the price fixed pursuant to Clause 3.11 at the moment the order is accepted by the seller.

4.4. Any subsequent change in the spot price, exchange price or other market price after fixation pursuant to Clause 3.11 shall not give the buyer the right to a discount, price change or withdrawal from the agreement, unless there is a statutory reason, in particular a defect in the goods or delay by the seller.

4.5. The price of investment bars, coins and other precious metal products may change several times a day depending on market developments, exchange rates, product availability or suppliers’ conditions.

4.6. Together with the purchase price, the buyer is also obliged to pay the agreed packaging and shipping costs. Shipment insurance costs are already included in the purchase price of the goods.

4.7. The seller does not require a deposit, but may require payment of the full purchase price in advance.

4.8. In the case of non-cash payment, the buyer is obliged to pay the purchase price no later than within 12 hours from acceptance of the order by the seller, unless stated otherwise. The buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller’s account.

4.9. In the case of non-cash payment, the buyer is obliged to state the correct variable symbol, if assigned.

4.10. The seller is entitled to require full payment of the purchase price before dispatch of the goods.

4.11. Discounts on the purchase price cannot be combined unless explicitly stated otherwise.

4.12. After payment of the purchase price, the seller shall issue the buyer a tax document – invoice – and send it electronically.

4.13. If delivery is agreed to a place designated by the buyer, the buyer is obliged to take over the goods.

4.14. If the buyer fails to accept the goods even upon repeated delivery attempt or fails to provide the necessary cooperation, the seller may claim reasonable storage costs corresponding to the actual costs incurred, up to a maximum of CZK 150 per day, and demonstrable costs of repeated delivery. After prior notice, the seller is also entitled to withdraw from the agreement.

5. Withdrawal from the Purchase Agreement

5.1. The buyer – consumer – acknowledges that pursuant to Section 1837(b) of the Civil Code, it is not possible to withdraw from an agreement for the supply of goods whose price depends on fluctuations in the financial market beyond the seller’s control and which may occur during the withdrawal period.

5.2. This limitation applies in particular to investment gold and other precious metals or products whose price is directly linked to the development of the financial or commodity market, in particular investment silver.

5.3. For this reason, the purchase price of such goods is not refunded after conclusion of the agreement and fixation of the price pursuant to Clause 3.11 due to subsequent price developments. This does not affect the buyer’s rights arising from defective performance or rights in the event of the seller’s delay.

5.4. The difference between the price agreed in the contract and the later market, spot or exchange price of goods linked to the financial market is not a defect of the goods and is not a reason for withdrawal from the agreement, refund of the purchase price or claiming a discount.

5.5. In the case of goods to which the exclusion under Clause 5.1 does not apply, for example cases, capsules, boxes or other accessories, the consumer has the right to withdraw from the purchase agreement within 14 days from the day of receipt of the goods; if several items or partial deliveries are involved, from the day of receipt of the last delivery or the last item.

5.6. The consumer may send notice of withdrawal from the purchase agreement to the seller’s registered office address or by e-mail to info@goldu.eu. The consumer may use the model withdrawal form attached to these Terms and Conditions.

5.7. By withdrawal from the agreement, the agreement is cancelled from the outset. The goods must be returned within 14 days from delivery of the notice of withdrawal to the seller.

5.8. The cost of returning the goods shall be borne by the buyer. If the goods cannot be returned by ordinary postal service, the buyer shall bear those costs as well.

5.9. The seller shall return the received funds in the same manner within 14 days from withdrawal from the agreement, unless agreed otherwise with the buyer. The seller may also return the funds upon taking over the returned goods, if the buyer agrees.

5.10. Together with the purchase price, the seller shall also refund the delivery costs up to the amount of the cheapest offered delivery method that the consumer could have chosen.

5.11. The seller is not obliged to return the funds before receiving the returned goods or before the buyer proves that the goods have been sent back.

5.12. The seller may unilaterally set off a claim for compensation for damage to the returned goods against the buyer’s claim for refund of the purchase price, if permitted by law.

5.13. The seller is entitled to withdraw from the purchase agreement until the moment the goods are taken over by the buyer, especially in the event of an obvious pricing error, technical or system error, unavailability of the goods or breach of obligations by the buyer. In such a case, the seller shall refund the purchase price without undue delay.

5.14. If a gift is provided to the buyer together with the goods, then if the buyer withdraws from the agreement, the buyer is obliged to return the gift together with the goods.

5.15. The consumer is liable for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary with regard to the nature and characteristics of the goods.

6. Buy-back of Precious Metals

6.1. The seller offers buy-back of investment gold and, upon prior individual agreement, also buy-back of selected investment silver products, either in person or by correspondence.

6.2. Current buy-back prices may be shown for products on the website next to selling prices and are updated continuously according to the market. A preliminary price communicated on the basis of customer documents is non-binding and becomes binding only after physical verification of the product.

6.3. The buy-back price is paid:
a) by bank transfer to a bank account held in the customer’s name,
b) in cash, but only up to the legal limit.

6.4. Presentation of a valid identity document is a condition for buy-back.

6.5. The goods being bought back must be in flawless, complete and undamaged condition, without signs of improper handling. For products with a certificate, the certificate must be intact. The authenticity of the goods must be clearly verifiable.

6.6. The seller reserves the right to refuse buy-back, especially with regard to the assortment, condition, quantity, brand, product liquidity, damage, missing or damaged packaging, impossibility of reliable authenticity verification, or for other operational, security or business reasons.

6.7. Buy-back by correspondence is only possible by prior agreement. The sender is obliged to pack the goods properly and bears the delivery costs. The shipment may be opened under camera surveillance. Any return of the goods is at the sender’s expense.

6.8. For security reasons, buy-back by correspondence may be limited to a maximum value determined by the seller. Higher values may only be processed in person. In the case of investment silver, the seller reserves the right to set individual buy-back conditions with regard to the type of product, liquidity and logistics costs.

6.9. The seller does not buy back jewellery, scrap or technical metals, products without verifiable origin, or products with damaged packaging or in a condition preventing reliable authenticity verification. In the case of investment silver, the seller reserves the right to limit or not carry out buy-back for specific product types, brands, packaging, denominations or quantities.

7. Transport and Delivery of Goods

7.1. Unless agreed otherwise, the method of transport is determined by the seller. In the event of a special request by the buyer, the buyer bears the related risks and any additional costs.

7.2. In a contract with a consumer, the seller shall deliver the goods no later than within 10 days from conclusion of the purchase agreement, unless the parties agree otherwise.

7.3. If, under the purchase agreement, the goods are to be delivered to a place designated by the buyer, the buyer is obliged to take over the goods.

7.4. If, for reasons on the buyer’s side, the goods must be delivered repeatedly or in a manner other than agreed, the buyer is obliged to pay the related costs.

7.5. The buyer is advised to check the completeness of the shipment, the integrity of the packaging and the visible condition of the shipment upon receipt. Any damage should be recorded in the carrier’s handover report. If there are obvious signs of unauthorised interference with the shipment, the buyer may refuse to accept it.

7.6. The buyer shall inform the seller of any defects found without undue delay. This does not affect the buyer’s statutory rights arising from defective performance.

7.7. Further rights and obligations relating to transport may be governed by the seller’s special delivery terms.

8. Rights Arising from Defective Performance

8.1. Rights and obligations relating to defects are governed by the relevant legal regulations.

8.2. In the case of investment gold, investment silver and other goods linked to the financial market, the mere development of the market, spot or exchange price after the conclusion of the agreement shall not be considered a defect.

8.3. The seller is liable to the consumer for the goods being free from defects upon receipt and corresponding to the agreed description, type, quantity, quality and purpose of use.

8.4. Normal wear and tear caused by ordinary use is not a defect. In the case of used goods, a condition corresponding to the degree of prior use is not a defect.

8.5. If a defect becomes apparent within 1 year of receipt, it is presumed to have existed already at the time of receipt, unless the nature of the item or defect excludes this. The buyer may claim a defect within 2 years of receipt.

8.6. If the goods are defective, the consumer may request repair or replacement; if this is not possible or reasonable, the consumer may request a discount on the purchase price or withdraw from the agreement if the statutory conditions are met.

8.7. The seller may refuse to remedy the defect if it is impossible or disproportionately costly.

8.8. The consumer may not withdraw from the agreement if the defect is insignificant.

8.9. A consumer complaint shall be processed and the consumer informed of the result no later than 30 days from the date on which the complaint was made, unless a longer period is agreed with the seller.

8.10. In the case of a buyer – entrepreneur – the seller may choose the method of settlement of a justified complaint, in particular replacement, repair or an appropriate discount.

8.11. Rights arising from defects shall be exercised with the seller, in particular in writing at the company’s registered office address or electronically at the e-mail address info@goldu.eu, or in another manner agreed between the parties.

8.12. Details of the complaint procedure may be governed by a separate complaints policy of the seller.

9. Other Rights and Obligations of the Contracting Parties

9.1. Title to the goods passes to the buyer only upon full payment of the purchase price. The risk of damage to the goods passes upon the buyer’s receipt of the goods.

9.2. The seller is not bound by any codes of conduct.

9.3. The technical steps leading to the conclusion of the purchase agreement are described during the ordering process in the e-shop.

9.4. Consumer complaints are handled by the seller via the e-mail address info@goldu.eu.

9.5. The Czech Trade Inspection Authority is responsible for the out-of-court settlement of consumer disputes arising from the purchase agreement.

9.6. The European Consumer Centre Czech Republic provides information on cross-border consumer disputes.

9.7. The seller is authorised to sell goods on the basis of the relevant authorisations. Supervision over personal data protection is exercised by the Office for Personal Data Protection, and supervision over consumer protection is exercised by the Czech Trade Inspection Authority.

9.8. The risk of change of circumstances under Section 1765(2) of the Civil Code applies only in relations with a buyer – entrepreneur; it does not apply in relations with consumers.

9.9. The seller is not liable for damage caused by interference by the buyer or third parties with the website or by use of the website contrary to its intended purpose.

9.10. The software and content of the website, in particular photographs, videos, texts and graphic elements, are protected by the relevant rights. The buyer is not entitled to interfere with the website or use it in a manner that could adversely affect its operation or the rights of the seller or third parties.

10. Personal Data Protection

10.1. Information on the processing of personal data for the purpose of contract performance, contract negotiations and compliance with statutory obligations is set out in the Personal Data Processing Policy available on the seller’s website.

10.2. The seller may assess purchase satisfaction by means of e-mail questionnaires within the “Ověřeno zákazníky” programme, unless the buyer objects.

10.3. For the purpose of evaluating satisfaction, the seller may provide the operator of the “Ověřeno zákazníky” programme with information about the purchased goods and the buyer’s e-mail address.

11. Commercial Communications and Cookies

11.1. The seller may send commercial communications to customers by e-mail to the extent permitted by law. Each commercial communication contains an easy opt-out option.

11.2. Information on the processing of personal data for marketing purposes and website operation is set out in the Personal Data Processing Policy on the seller’s website.

11.3. Technically necessary cookies are used on the website without consent. Other cookies are stored only on the basis of the user’s consent via the cookie banner.

12. Delivery of Notices

12.1. Notices may be delivered to the buyer’s electronic address.

12.2. In relations with a buyer – entrepreneur – a notice shall also be deemed delivered if its receipt was refused by the addressee or if it was returned as undeliverable. In relations with consumers, delivery is governed by the relevant legal regulations.

12.3. Ordinary correspondence may be delivered by the contracting parties by e-mail to the addresses stated in the user account, the order or on the seller’s website.

13. Final Provisions

13.1. Legal relations arising from the purchase agreement shall be governed by the laws of the Czech Republic. By this choice of law, the consumer is not deprived of the protection afforded by mandatory provisions of the law of the state of their habitual residence.

13.2. The Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, e-mail: adr@coi.gov.cz, website: coi.gov.cz/informace-o-adr/, is responsible for out-of-court settlement of consumer disputes arising from the purchase agreement.

13.3. If any provision of these Terms and Conditions is or becomes invalid or ineffective, this shall not affect the validity of the remaining provisions.

13.4. The purchase agreement, including these Terms and Conditions, is archived by the seller in electronic form and is not publicly accessible.

13.5. The governing language of the purchase agreement and these Terms and Conditions is the Czech language.

13.6. Seller’s contact details: Baumann Group a.s., Vyskočilova 1481/4, 140 00 Prague 4, Czech Republic; e-mail: info@goldu.eu; telephone: +420 601 359 200.

13.7. These Terms and Conditions become effective on 29 March 2026.

Baumann Group a.s.

Annex – Model Withdrawal Form

Sender (Consumer)

Full name: ...............
Address: ...............
E-mail: ...............

Addressee

Baumann Group a.s., Company ID No. 22263284
Vyskočilova 1481/4, 140 00 Prague 4, Czech Republic
E-mail: info@goldu.eu

Notice of Withdrawal from the Purchase Agreement

On ............... I ordered goods ..............., order number ..............., purchase price CZK ..............., in the e-shop www.goldu.cz. The purchase price was paid on ............... and I received the goods on ............... .

I hereby withdraw from the above-mentioned purchase agreement to the extent permitted by legal regulations and the seller’s Terms and Conditions.

I return the goods to the seller’s address and request reimbursement of the purchase price and delivery costs up to the amount of the cheapest offered delivery method to bank account No. ............... .

In ............... on ...............

Full name: ...............
Signature: ...............

Information for Customers: Client Identification under AML

In accordance with legal regulations against money laundering and terrorist financing, the seller is obliged in cases stipulated by law to identify and verify the client. If such identification cannot be carried out or if there are legal grounds for refusing the transaction, the order cannot be processed. AML records are archived for the period stipulated by legal regulations. The obligations of a dealer in precious metals are governed in particular by Act No. 253/2008 Coll., in the cases and values stipulated by applicable legal regulations.