General Terms and Conditions

1. Introductory Provisions

1.1 Operator of the GOLDU online shop

These General Terms and Conditions (hereinafter the „Terms and Conditions") of Baumann Group a.s., Company ID (IČO): 22263284, VAT ID (DIČ): CZ22263284, with its registered office at Vyskočilova 1481/4, 140 00 Praha 4, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, Insert 29197 (hereinafter the „Seller"), which operates the GOLDU® brand, govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter the „Civil Code"), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract concluded between the Seller and the Buyer via the online shop operated at www.goldu.cz (hereinafter the „online shop" or „GOLDU").

1.2 Buyer

The Buyer is a natural or legal person who concludes a purchase contract with the Seller via the GOLDU online shop.

1.3 Consumer

A consumer is any individual who, outside the scope of their business activity or the independent exercise of their profession, concludes a contract with the Seller or otherwise deals with the Seller.

1.4 Entrepreneur

An entrepreneur is a person who concludes the contract in connection with their own business, manufacturing or similar activity or in the independent exercise of their profession. If the Buyer states their Company ID (IČO) in the order, it is presumed that they conclude the contract as an entrepreneur.

1.5 Priority of individual arrangements

Provisions deviating from the Terms and Conditions may be agreed in the purchase contract. Deviating arrangements in the purchase contract take priority over the provisions of these Terms and Conditions.

1.6 Consent to the Terms and Conditions

The provisions of the Terms and Conditions form an integral part of the purchase contract. By submitting the order, the Buyer confirms that they have read these Terms and Conditions and agree to them.

1.7 Governing version of the Terms and Conditions

The Seller may amend or supplement the wording of the Terms and Conditions. For a specific contractual relationship, the version of the Terms and Conditions effective on the date the purchase contract is concluded is decisive.

1.8 Exclusion of the Buyer's terms and conditions

Any terms and conditions of the Buyer shall not apply to the contractual relationship unless the Seller expressly confirms their use in writing.

2. User Account

2.1 Purchase with and without registration

The Buyer may order goods both from their own user account created upon registration and without registration directly from the online shop.

2.2 Accuracy of data

When registering and ordering goods, the Buyer is obliged to provide all data correctly and truthfully and to update it upon any change. The data provided by the Buyer is deemed correct.

2.3 Access credentials

Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

2.4 Prohibition of granting account access to third parties

The Buyer is not entitled to allow third parties to use the user account.

2.5 Cancellation of the user account

The Seller may cancel the user account, in particular where the Buyer has not used it for a longer period or where the Buyer breaches their obligations under the purchase contract or these Terms and Conditions.

2.6 Availability of the user account

The Buyer acknowledges that the user account may not be available continuously, in particular with regard to the necessary maintenance of the hardware and software of the Seller or third parties.

3. Conclusion of the Purchase Contract

3.1 Presentation of goods in the online shop

All presentation of goods in the online shop is of an informative nature, and the Seller is not obliged to conclude a purchase contract regarding such goods. Section 1732(2) of the Civil Code does not apply.

3.2 Prices of goods and tax regime

The online shop contains information about the goods, including prices. Investment gold is exempt from VAT within the EU where the statutory conditions are met. Investment silver and other products are not exempt and their price is stated including VAT. Prices remain valid while displayed in the online shop, subject to price fixing under Art. 3.11 et seq.

3.3 Correction of errors in prices and descriptions

In the case of an obvious error in the price of goods (in particular a price clearly not corresponding to the usual price) or in the description of goods, the Seller is not obliged to deliver the goods at such an obviously erroneous price. The Seller shall inform the Buyer of such an error without undue delay.

3.4 Creating an order

To order goods, the Buyer completes the order form in the online shop, which contains in particular information about the ordered goods, the method of payment and the required method of delivery; delivery and payment conditions are further governed by the Delivery and Payment Terms.

3.5 Submitting the order

Before sending the order to the Seller, the Buyer is allowed to check and amend the data entered into the order. The Buyer sends the order to the Seller by clicking the relevant button. The data stated in the order is deemed correct by the Seller.

3.6 Automatic confirmation of the order

Upon receipt of the order, the Seller sends the Buyer an automatic acknowledgement of receipt to the e-mail address provided. This automatic acknowledgement alone does not constitute conclusion of the purchase contract.

3.7 Formation of the purchase contract

The contractual relationship between the Seller and the Buyer arises at the moment the Seller confirms receipt of the order to the Buyer in accordance with Art. 3.8, or at the moment of price fixing under Art. 3.11.

3.8 Additional confirmation of the order

The Seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price), to ask the Buyer for additional confirmation of the order (for example in writing or by telephone).

3.9 Rejection of the order or withdrawal by the Seller

The Seller reserves the right not to accept an order or to withdraw from the contract, in particular in the event of unavailability of goods, an obvious price error, failure to pass the AML check, or non-payment of the purchase price within the fixing period.

3.10 AML check of the Buyer

The Seller is an obliged entity under Act No. 253/2008 Coll., on certain measures against the legalisation of proceeds of crime and the financing of terrorism (the AML Act). The Seller is entitled and, in cases provided for by law, obliged to carry out identification and verification of the Buyer; failure to cooperate is grounds for not accepting the order or withdrawing from the contract.

3.11 Price fixing of investment gold and silver

As the price of investment gold and silver depends on financial market fluctuations independent of the Seller's will, the binding determination (fixing) of the purchase price occurs at the moment the binding order is created, or at the time agreed between the parties.

3.12 Validity period of the price fixing

The fixed price is valid for the period stated in the order or communicated to the Buyer. For the price to be duly fixed, payment of the purchase price within the set period is decisive.

3.13 Non-payment of the purchase price within the fixing period

If the purchase price is not paid within the validity period of the fixing, the Seller is entitled to withdraw from the purchase contract or to offer the Buyer a new price fixing at the current rate.

4. Price of Goods and Payment Terms

4.1 Methods of paying the purchase price

The Buyer pays the price of the goods and any costs associated with delivery by the methods stated in the online shop and further described in the Delivery and Payment Terms.

4.2 Price variability before fixing

Before the price is fixed under Art. 3.11, the price of investment gold and silver is variable depending on market developments.

4.3 Governing price after fixing

After fixing, the fixed price is decisive for the given contractual relationship, regardless of subsequent market price developments.

4.4 Price development after fixing

Subsequent market price fluctuations after fixing have no effect on the amount of the fixed purchase price.

4.5 Payment before dispatch or handover of goods

The purchase price is payable in advance; the goods are dispatched or handed over only after the full purchase price has been credited to the Seller's account, unless otherwise agreed.

4.6 Cashless payment

In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller's account.

4.7 Tax document

The Seller issues the Buyer a tax document – an invoice – and sends it electronically to the Buyer's e-mail address or encloses it with the delivered goods.

5. Withdrawal from the Purchase Contract

5.1 Exclusion of the right of withdrawal for goods dependent on financial market fluctuations

The Buyer-consumer acknowledges that, pursuant to Section 1837(b) of the Civil Code, it is not possible to withdraw from a contract for the supply of goods whose price depends on fluctuations of the financial market independent of the Seller's will and which may occur during the withdrawal period. This applies in particular to investment gold and silver, whose price is derived from the market price of precious metals.

5.2 Products for which withdrawal may be excluded

The exclusion under Art. 5.1 applies to investment bars and coins made of precious metals and other products whose price depends on financial market fluctuations.

5.3 Withdrawal for other goods

For goods to which the exclusion under Art. 5.1 does not apply, the Buyer-consumer has the right to withdraw from the contract within fourteen (14) days of receipt of the goods, in accordance with Section 1829 et seq. of the Civil Code.

5.4 Method of withdrawal

To withdraw from the contract, the Buyer may use the model form or contact the Seller via the contact details. It is sufficient to send the withdrawal within the period.

5.5 Return of goods

If the Buyer withdraws from the contract, they shall send or hand over to the Seller the goods received without undue delay, no later than within fourteen (14) days of withdrawal. The costs of returning the goods are borne by the Buyer.

5.6 Refund of funds

If the Buyer lawfully withdraws from the contract, the Seller shall refund the funds received within fourteen (14) days, in the same manner in which they were received, unless agreed otherwise. The Seller is not obliged to refund the funds before the Buyer hands over the goods or proves that they have been dispatched.

5.7 Reduction in the value of goods

The Buyer is liable to the Seller for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary given their nature and properties.

6. Buy-back of Precious Metals

6.1 Buy-back of investment gold and silver

Through the GOLDU® brand, the Seller offers the buy-back of investment gold and, by individual agreement, also the buy-back of selected investment silver products and other precious metals. The buy-back conditions are further governed by the Conditions for the Purchase of Investment Gold and Investment Silver.

6.2 Indicative nature of buy-back prices

The buy-back prices stated in the online shop are indicative and derive from the current market price development of precious metals; the binding buy-back price is determined (fixed) at the moment the parties reach agreement.

6.3 Buy-back conditions

The AML check rules under Art. 3.10 apply to the buy-back accordingly. Further conditions, the procedure and the documents required for the buy-back are set out in the Buy-back Conditions.

7. Transport and Delivery of Goods

7.1 Method of transport and securing the shipment

Goods are delivered by the methods stated in the online shop. Shipments containing precious metals are prepared and dispatched with emphasis on security and discretion.

7.2 Delivery and payment terms

Detailed information on delivery methods, delivery times and payment options is governed by the Delivery and Payment Terms, which form an integral part of these Terms and Conditions.

7.3 Insurance of shipments

Shipments containing precious metals are insured during transport in accordance with the conditions of the chosen carrier and method of transport.

7.4 Inspection of the shipment upon receipt

The Buyer is recommended to check the integrity of the packaging upon receipt of the shipment and to report any defects to the carrier and the Seller without delay.

7.5 Damaged shipment

If the packaging of the shipment is visibly damaged, the Buyer is recommended not to accept the shipment, or to draw up a damage report with the carrier and inform the Seller via the contact details.

7.6 Hidden defects of the shipment

Any hidden defects (e.g. a discrepancy in the contents of the shipment) should be reported to the Seller without undue delay after their discovery.

7.7 Failure to accept the shipment

If the Buyer fails to accept the goods without valid reason, their obligation to pay the purchase price does not cease. The Seller is entitled to claim reimbursement of the costs associated with re-delivery or storage.

8. Rights Arising from Defective Performance and Complaints

8.1 Legal regulation of complaints

The rights and obligations of the parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations, in particular Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection.

8.2 What is not considered a defect of the goods

Wear, damage to the surface or packaging (e.g. a blister or certificate card) caused by improper handling by the Buyer after receipt, as well as properties resulting from the nature of investment bars and coins, are not considered defects.

8.3 Filing a complaint

The Buyer files rights arising from defective performance with the Seller via the contact details. When filing, the Buyer describes the defect and proves acquisition of the goods from the Seller.

8.4 Cooperation of the Buyer

The Buyer is obliged to provide the Seller with the cooperation necessary to assess and handle the complaint, in particular to hand over the claimed goods or their documentation.

8.5 Deadline for handling the complaint

The Seller shall handle a complaint by a Buyer-consumer without undue delay, no later than within 30 days of its filing, unless the parties agree on a longer period.

9. Other Rights and Obligations of the Parties

9.1 Transfer of ownership

The Buyer acquires ownership of the goods upon payment of the full purchase price and receipt of the goods.

9.2 Transfer of the risk of damage

The risk of damage to the goods passes to the Buyer upon receipt of the goods. If the Buyer is an entrepreneur, the risk of damage passes upon handover of the goods to the first carrier.

9.3 Force majeure

The Seller is not liable for failure to perform obligations caused by circumstances excluding liability (force majeure), in particular extraordinary, unforeseeable and insurmountable obstacles arising independently of the Seller's will.

9.4 Circumstances excluding the Seller's liability

The Seller is further not liable for damage arising as a result of the Buyer's conduct contrary to these Terms and Conditions or legal regulations, nor for fluctuations in the market price of precious metals.

10. Protection of Personal Data

10.1 Processing of personal data

The Seller processes the Buyer's personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the relevant legal regulations, to the extent necessary for the performance of the purchase contract and statutory obligations (including obligations under the AML Act).

10.2 Separate privacy policy

Further information on the processing and protection of personal data is set out in the Privacy Policy (GDPR).

11. Cookies and Commercial Communications

11.1 Use of cookies

The online shop uses cookies to ensure the proper functioning of the website, to analyse traffic and, where applicable, to personalise content; necessary cookies are always active, while others are used only on the basis of the Buyer's consent.

11.2 Separate cookie policy

Details of the cookies used and the options for their settings are set out in the Privacy Policy (GDPR) and in the cookie settings in the online shop.

11.3 Commercial communications

The Seller may send the Buyer commercial communications to their electronic address to the extent and under the conditions laid down by legal regulations. The Buyer may withdraw consent to receiving commercial communications at any time.

12. Delivery of Communications

12.1 Electronic communication

The parties communicate with each other in particular electronically. Documents are deemed delivered also by being sent to the electronic address provided by the Buyer.

12.2 Delivery to the contact e-mail

Communications are delivered to the Buyer at the e-mail address stated in their user account or in the order.

12.3 Obligation to keep contact details up to date

The Buyer is obliged to keep their contact details up to date. The Seller is not liable for non-delivery caused by the Buyer's outdated details.

13. Final Provisions

13.1 Governing law

All legal relationships arising on the basis of or in connection with the purchase contract are governed by the law of the Czech Republic, in particular the Civil Code, regardless of where access to the online shop was made. This does not affect the consumer's rights arising from generally binding legal regulations.

13.2 Invalidity or ineffectiveness of provisions

If any provision of the Terms and Conditions is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

13.3 Archiving of the purchase contract

The purchase contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible to third parties.

13.4 Governing language

The purchase contract may be concluded in the Czech language. The governing language of these Terms and Conditions and of the purchase contract is Czech; in the event of any discrepancy between language versions, the Czech version prevails.

13.5 Out-of-court settlement of consumer disputes

The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Praha 2, website www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the purchase contract.

13.6 Notice of risks associated with precious metals

The Buyer acknowledges that the price of precious metals fluctuates and the value of the investment may rise as well as fall over time; past performance is no guarantee of future performance. The Seller does not provide investment advice.

13.7 Contractual and information documents of GOLDU

The integral contractual and information framework is formed, together with these Terms and Conditions, by the Delivery and Payment Terms, the Buy-back Conditions and the Privacy Policy (GDPR).

13.8 Changes to the Terms and Conditions

The Seller reserves the right to change or supplement these Terms and Conditions at any time. For a specific contractual relationship, the version of the Terms and Conditions effective on the date the purchase contract is concluded is always decisive.

13.9 Effectiveness of the Terms and Conditions

These General Terms and Conditions take effect on 29 May 2026.

14. Company Identification

Baumann Group a.s., operator of the GOLDU® brand

• Registered office: Vyskočilova 1481/4, 140 00 Praha 4, Czech Republic
• Company ID (IČO): 22263284
• VAT ID (DIČ): CZ22263284
• Commercial Register: Municipal Court in Prague, Section B, Insert 29197
• Web: www.goldu.cz
• Data box: xtps2mn
• E-mail: info@goldu.eu
• Phone: +420 601 359 200