Delivery and Payment Terms

1. Price Fixing for Investment Gold and Silver

1.1 Availability of Price Fixing

Price fixing for investment gold, investment silver and other products linked to developments in the financial, commodity or currency markets can be carried out through the GOLDU online store 24 hours a day, 7 days a week.

1.2 Maximum Order Value

The maximum value of a single order is CZK 1,000,000 or the equivalent of this amount in another currency, unless the Seller expressly determines or individually agrees otherwise. The Seller reserves the right to refuse, split, individually assess an order exceeding this limit, or require additional verification of the customer.

1.3 Submission of the Order

The order is submitted in the final step of the ordering process by clicking the “ORDER WITH OBLIGATION TO PAY” button. By submitting the order, the Buyer confirms that they have familiarised themselves with the purchase price, the method of payment, the chosen method of delivery, these Delivery and Payment Terms and the applicable General Terms and Conditions.

1.4 Moment of Price Fixing

For investment gold, investment silver and other products whose price depends on fluctuations in the financial, commodity or currency market independently of the Seller's will, the price is fixed at the moment the binding order is created, that is, upon its submission under Art. 1.3. The automatic order confirmation sent by the online store's system is for informational purposes only and does not in itself constitute acceptance of the order by the Seller within the meaning of the General Terms and Conditions; this, however, has no effect on the moment of price fixing.

1.5 Validity of the Price Fix

The price fix is valid for a period of 12 hours from the creation of the binding order, unless otherwise specified for a particular order. During the validity period of the price fix, the price is final and binding for both contracting parties, provided that the Buyer pays the purchase price properly and on time and fulfils all statutory, contractual and AML/KYC requirements.

1.6 Non-payment of the Order within the Price Fix Period

If the purchase price is not paid within the validity period of the price fix, the Seller is entitled to withdraw from the purchase contract, cancel the order and proceed in accordance with the General Terms and Conditions. In such a case, the Seller is entitled to claim compensation for demonstrably incurred damage, in particular the difference in the price of the precious metal, exchange rate losses, hedging costs, order processing costs and other reasonably incurred expenses.

2. Payment of the Order and AML/KYC Requirements

2.1 Payment Deadline for the Order

The purchase price must be paid no later than 12 hours from the creation of the binding order, unless otherwise agreed between the Seller and the Buyer. The moment of payment is deemed to be the moment the full purchase price is credited to the Seller's bank account, or the moment cash is received by the Seller in cases where cash payment is permitted.

2.2 Methods of Payment

Payment can be made in particular:

by bank transfer according to the payment instructions stated in the order,
by depositing cash into the Seller's bank account,
in cash upon in-person pickup, only to the extent permitted by applicable law and subject to prior approval by the Seller.

The Seller reserves the right to determine, limit or change the available payment methods for a particular order, in particular with regard to the order value, type of goods, security requirements, transaction risk or AML/KYC obligations.

2.3 Bank Transfer

When paying by bank transfer, the Buyer is required to pay the purchase price to the Seller's bank account specified in the payment instructions for the order. The Buyer is required to state the correct variable symbol, if one has been assigned to the order. Incorrect or missing payment details may cause delays in matching the payment and shipping the goods.

The purchase price can also be paid by QR code payment directly from a mobile banking app – the QR code with pre-filled payment details is included with the order. This function is supported by practically every bank in the Czech Republic.

2.4 Payments Exclusively from the Buyer's Account

The Seller accepts non-cash payments exclusively from a bank account held in the Buyer's name (in the case of a legal entity, in the name of that legal entity). Payments from third parties or from accounts held in the name of a person other than the Buyer are not accepted, unless the relationship of the payer to the Buyer and the origin of the funds are duly documented and the Seller expressly accepts such payment based on a risk assessment. Any refund of funds is made back to the same account from which the payment was received.

2.5 Cash Payment upon In-Person Pickup

Cash payment upon in-person pickup is only possible by prior arrangement and to the extent permitted by applicable law, but not exceeding CZK 270,000 or the equivalent of this amount in another currency, unless the Seller sets a lower limit. The Seller reserves the right to refuse a cash payment or make it conditional on additional identification of the customer, verification of the origin of funds, or other statutory or internal control.

2.6 AML/KYC Customer Due Diligence

The Seller reserves the right to require, prior to completing a transaction, in particular:

identification of the customer,
verification of the customer's identity,
verification of the origin of funds,
verification of the purpose and nature of the transaction,
additional information or documents,
verification of the customer against databases of politically exposed persons (PEPs),
verification of the customer against sanctions lists,
verification of the customer in public registers,
verification of the customer in other databases used to fulfil obligations under the AML Act.

These steps may be carried out in accordance with Act No. 253/2008 Coll., on Certain Measures against the Legalisation of Proceeds of Crime and the Financing of Terrorism, as amended. Details are set out in the document AML Act and customer identification.

2.7 Failure to Cooperate

If the Buyer fails to provide the required cooperation, fails to provide the required documents, refuses identification, if the origin of funds cannot be verified, or if any other AML, sanctions, security or reputational risk arises, the Seller is entitled to refuse the order, suspend its processing, cancel it, or withdraw from the purchase contract.

3. In-Person Pickup of Goods in Prague

3.1 In-Person Pickup Only by Prior Arrangement

For reasons of security, discretion and customer protection, in-person pickup is only possible by prior arrangement. Without a pre-confirmed appointment, it is not possible to guarantee the readiness of the goods or the availability of a person authorised to hand them over.

3.2 Arranging an In-Person Pickup Appointment

An in-person pickup appointment must be arranged in advance by e-mail at info@goldu.eu or by phone at +420 601 359 200; for further options see Contact.

3.3 Place of In-Person Pickup

The place of in-person pickup is identical to the Seller's registered office:

Baumann Group a.s. (GOLDU®)
BETA Building – Brumlovka
Vyskočilova 1481/4, 140 00 Prague 4, Czech Republic

3.4 Handover of Goods upon In-Person Pickup

Upon in-person pickup, the Buyer is required to prove their identity. The Seller is entitled to refuse to hand over the goods to a person who cannot be verified as the Buyer or as a person authorised to receive the goods. Upon receipt of the goods, the Buyer may be asked to sign a handover protocol or other confirmation of receipt.

4. Delivery of Investment Gold and Silver via Czech Post

4.1 Dispatch of the Order

We generally dispatch orders no later than the next business day after all conditions for shipment have been met, in particular the crediting of the purchase price to the Seller's account, confirmation of the order by the Seller, availability of the goods, and completion of any customer identification required under AML regulations. For higher-value orders, individual orders, security-sensitive shipments, or orders requiring additional review, the dispatch time may be extended.

4.2 Type of Shipping Service

Goods may be shipped as an insured, trackable shipment, in particular through Czech Post services such as Balík Do ruky (parcel delivered to your door), Balík Na poštu (parcel for pickup at a post office) or other equivalent services. The specific method of transport is chosen by the Seller with regard to the value of the shipment, the nature of the goods, the availability of the shipping service, security requirements and insurance options.

4.3 Shipping Cost

The shipping cost includes in particular handling, secure packaging, the actual transport and insurance of the shipment to the extent determined by the chosen shipping service. The current shipping cost is stated in the ordering process or in the order confirmation.

4.4 Insurance of the Shipment

Shipments are insured during transport in accordance with the terms of the relevant carrier or shipping service. The amount of insurance, the extent of the carrier's liability and the conditions for making a claim are governed by the terms of the chosen carrier or shipping service.

4.5 Shipment Tracking

After the order is dispatched, the customer receives an e-mail with a tracking number for online shipment tracking, provided the chosen shipping service supports tracking.

4.6 Discreet Packaging

All shipments are sent in discreet packaging with no indication of their contents. The outer packaging of the shipment does not indicate that it contains investment gold, investment silver or other precious metals.

4.7 Security Measures during Dispatch

When preparing shipments, the Seller applies internal security procedures aimed at protecting the contents of the shipment, minimising the risk of mix-ups, loss or damage, and ensuring proper dispatch records.

5. Discreet Delivery to the Post Office – POSTE RESTANTE

5.1 Delivery without Delivery to an Address

At the customer's request, the shipment can be delivered discreetly via the POSTE RESTANTE service, i.e. by holding the shipment for collection at a post office without delivery to an address.

5.2 Conditions for Using the POSTE RESTANTE Service

It is sufficient to state the note “POSTE RESTANTE” in the order. Dispatch via this service is subject to individual approval by the Seller. The Seller reserves the right to refuse delivery via the POSTE RESTANTE service, in particular for security, operational, AML/KYC or shipping reasons.

5.3 Obligation to Provide Correct Details

The Buyer is required to provide correct details necessary for the delivery and collection of the shipment. The Seller is not liable for the impossibility of delivering or collecting the shipment caused by incorrect, incomplete or outdated details provided by the Buyer.

6. Shipping via Zásilkovna

6.1 Shipping via Zásilkovna

For shipments up to a value of CZK 17,000 or the equivalent of this amount in another currency, delivery via the Zásilkovna network of pickup points may be chosen, as selected by the Seller when processing the order. The provisions of Art. 4.3 (shipping cost), 4.4 (insurance of the shipment), 4.6 (discreet packaging) and 4.7 (security measures during dispatch) apply accordingly to shipping via Zásilkovna as well.

7. Receipt of a Valuable Shipment

7.1 Inspection of the Shipment upon Receipt

Upon receipt of the shipment, we recommend always checking the integrity of the security or transport packaging and protective features, and looking for any signs of damage, opening, re-taping or other tampering.

7.2 Damaged Shipment

We recommend not accepting a damaged, opened, breached or otherwise suspicious shipment and filing a claim immediately directly with the carrier or the operator of the shipping service. If a damaged or suspicious shipment is accepted, we recommend taking photographs or video of the condition of the shipment before opening it and contacting the Seller immediately.

7.3 Hidden Damage or Incompleteness of the Shipment

Hidden defects of the shipment, damage to its contents, or incompleteness of its contents should be reported to the Seller without undue delay after they are discovered. The Buyer is required to provide the Seller with the necessary cooperation in resolving the claim, the damage event, or the carrier's investigation.

7.4 Delivery to the Addressee in Person

Valuable shipments may be sent for delivery to the addressee in person, if the chosen shipping service allows this. The Buyer acknowledges that the carrier may require verification of the identity of the addressee or of the person authorised to receive the shipment upon delivery.

7.5 Transfer of Risk of Damage

The risk of damage to the goods passes to the Buyer at the moment the goods are taken over by the Buyer or by a person designated by the Buyer. If the Buyer is an entrepreneur and the goods are transported by a carrier, the transfer of risk may be governed by the relevant legal provisions and contractual arrangements.

8. Failure to Collect the Shipment and Repeated Delivery

8.1 Failure to Collect the Shipment

If the Buyer fails to collect the shipment without a legitimate reason, the Seller is entitled to claim compensation for reasonably incurred costs associated with transport, storage, return of the shipment, repeated delivery and administration of the order.

8.2 Repeated Delivery

Repeated delivery of the shipment is only possible by agreement with the Seller. The Seller is entitled to require payment of additional costs before repeated delivery.

8.3 Impact on the Price Fix

Failure to collect the shipment, delay on the part of the Buyer, or failure to cooperate does not affect the binding nature of an already fixed purchase price, nor does it affect the Seller's right to claim compensation for damage incurred in accordance with the General Terms and Conditions.

9. Final Provisions

9.1 Part of the Purchase Contract

These Delivery and Payment Terms form an integral part of the purchase contract concluded between the Seller and the Buyer through the GOLDU online store.

9.2 Relationship to the General Terms and Conditions

Matters not governed by these Delivery and Payment Terms are governed by the General Terms and Conditions, applicable legal regulations, and any individual arrangements between the Seller and the Buyer.

9.3 Amendment of the Delivery and Payment Terms

The Seller is entitled to unilaterally amend or supplement these Delivery and Payment Terms. For purchase contracts already concluded, the wording of the terms in effect on the date the purchase contract was concluded shall always apply.

9.4 Governing Law and Language

These Delivery and Payment Terms are governed by the laws of the Czech Republic. The governing language of these terms is Czech; in the event of any discrepancy between language versions, the Czech version shall prevail.

9.5 Effective Date of the Document

These Delivery and Payment Terms take effect on 1 July 2026.

10. Company Details

Baumann Group a.s. (GOLDU®)

Registered office: Vyskočilova 1481/4, 140 00 Prague 4, Czech Republic
Company ID (IČO): 22263284
VAT ID (DIČ): CZ22263284
Commercial Register entry: Municipal Court in Prague, Section B, File 29197
Czech Assay Office – registration number: 15961
Web: www.goldu.cz
Data box: xtps2mn
E-mail: info@goldu.eu
Phone: +420 601 359 200